/* =========================================================
   PIXELOMEDIA SUPPORT OTP
========================================================= */

.pm-ticket-checker {
    max-width: 850px;
    margin: 40px auto;
    padding: 30px;
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 14px;
}

.pm-ticket-checker h3 {
    margin-top: 0;
}

.pm-ticket-search-row {
    display: flex;
    gap: 10px;
    margin-top: 20px;
}

.pm-ticket-search-row input {
    flex: 1;
    min-height: 48px;
    padding: 0 15px;
    border: 1px solid #d1d5db;
    border-radius: 7px;
}

.pm-ticket-search-row button {
    min-height: 48px;
    padding: 0 25px;
    border: 0;
    border-radius: 7px;
    cursor: pointer;
}

#pm-ticket-message {
    margin-top: 15px;
    padding: 12px 15px;
    border-radius: 7px;
}

#pm-ticket-result {
    margin-top: 25px;
}

.pm-ticket-card {
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    overflow: hidden;
}

.pm-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px;
    border-bottom: 1px solid #e5e7eb;
}

.pm-ticket-header h3 {
    margin: 5px 0 0;
}

#pm-result-status {
    padding: 7px 14px;
    border-radius: 20px;
    font-size: 13px;
    font-weight: 600;
}

.pm-ticket-details {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
    padding: 20px;
}

.pm-ticket-details div {
    display: flex;
    flex-direction: column;
    gap: 5px;
}

.pm-ticket-section {
    padding: 20px;
    border-top: 1px solid #e5e7eb;
}

.pm-ticket-section p {
    margin-bottom: 0;
}

@media (max-width: 767px) {

    .pm-ticket-checker {
        padding: 20px;
    }

    .pm-ticket-search-row {
        flex-direction: column;
    }

    .pm-ticket-details {
        grid-template-columns: 1fr;
    }

    .pm-ticket-header {
        align-items: flex-start;
        gap: 15px;
        flex-direction: column;
    }

}

/*
|--------------------------------------------------------------------------
| EMAIL ROW
|--------------------------------------------------------------------------
*/

.pm-email-row {
    display: flex !important;

    align-items: center !important;

    width: 100% !important;

    gap: 8px !important;
}


/*
|--------------------------------------------------------------------------
| EMAIL INPUT
|--------------------------------------------------------------------------
*/

.pm-email-row input[type="email"] {

    flex: 1 1 auto !important;

    width: 100% !important;

    min-width: 0 !important;

    box-sizing: border-box !important;

    margin: 0 !important;

}


/*
|--------------------------------------------------------------------------
| OTP ROW
|--------------------------------------------------------------------------
*/

.pm-otp-row {

    display: flex !important;

    align-items: center !important;

    width: 100% !important;

    gap: 8px !important;

}


/*
|--------------------------------------------------------------------------
| OTP INPUT
|--------------------------------------------------------------------------
*/

.pm-otp-row input {

    flex: 1 1 auto !important;

    width: 100% !important;

    min-width: 0 !important;

    box-sizing: border-box !important;

    margin: 0 !important;

}


/*
|--------------------------------------------------------------------------
| OTP BUTTON
|--------------------------------------------------------------------------
*/

.pm-otp-btn {

    flex: 0 0 auto !important;

    width: auto !important;

    min-width: 105px !important;

    height: 42px !important;

    margin: 0 !important;

    padding: 0 16px !important;

    border: 0 !important;

    border-radius: 5px !important;

    background: #eca703 !important;

    color: #ffffff !important;

    font-size: 14px !important;

    font-weight: 600 !important;

    line-height: 1 !important;

    white-space: nowrap !important;

    cursor: pointer !important;

}


/*
|--------------------------------------------------------------------------
| HOVER
|--------------------------------------------------------------------------
*/

.pm-otp-btn:hover {

    opacity: 0.9 !important;

}


/*
|--------------------------------------------------------------------------
| DISABLED
|--------------------------------------------------------------------------
*/

.pm-otp-btn:disabled {

    opacity: 0.6 !important;

    cursor: not-allowed !important;

}


/*
|--------------------------------------------------------------------------
| VERIFIED
|--------------------------------------------------------------------------
*/

.pm-verified {

    display: inline-flex !important;

    align-items: center !important;

    justify-content: center !important;

    flex: 0 0 auto !important;

    height: 42px !important;

    padding: 0 10px !important;

    border-radius: 5px !important;

    background: #eaf8ef !important;

    color: #16833d !important;

    font-size: 13px !important;

    font-weight: 600 !important;

    white-space: nowrap !important;

}


/*
|--------------------------------------------------------------------------
| MOBILE
|--------------------------------------------------------------------------
*/

@media (max-width: 767px) {

    .pm-email-row,
    .pm-otp-row {

        gap: 5px !important;

    }


    .pm-otp-btn {

        min-width: 85px !important;

        height: 40px !important;

        padding: 0 10px !important;

        font-size: 12px !important;

    }


    .pm-verified {

        height: 40px !important;

        padding: 0 7px !important;

        font-size: 11px !important;

    }

}
/* =========================================================
   PIXELOMEDIA TICKET TRACKER — PREMIUM FRONTEND
========================================================= */
.pm-ticket-tracker{--pm-accent:#eca703;--pm-ink:#111827;--pm-muted:#6b7280;--pm-border:#e8eaf0;max-width:1040px;margin:40px auto;padding:0;background:#f7f8fb;color:var(--pm-ink);font-family:inherit;border-radius:24px;overflow:hidden;box-shadow:0 20px 60px rgba(17,24,39,.08)}
.pm-ticket-tracker *{box-sizing:border-box}
.pm-ticket-tracker-hero{padding:48px 48px 42px;background:linear-gradient(135deg,#111827 0%,#202938 55%,#2d3748 100%);color:#fff}
.pm-ticket-eyebrow,.pm-ticket-label{display:block;font-size:11px;line-height:1.2;letter-spacing:.14em;font-weight:800;text-transform:uppercase}
.pm-ticket-eyebrow{color:#f5c35c;margin-bottom:10px}.pm-ticket-tracker h2{margin:0 0 10px;font-size:34px;line-height:1.15;color:#fff}.pm-ticket-tracker-hero>p{margin:0;max-width:680px;color:#cbd5e1;font-size:15px;line-height:1.7}
.pm-ticket-search-box{margin-top:28px;padding:20px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:16px;backdrop-filter:blur(8px)}
.pm-ticket-search-box label{display:block;margin-bottom:9px;font-size:13px;font-weight:700;color:#f8fafc}.pm-ticket-search-row{display:flex;gap:10px;margin:0}.pm-ticket-input-wrap{position:relative;flex:1}.pm-ticket-input-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);font-weight:800;color:#9ca3af}.pm-ticket-search-row input{width:100%;height:52px;padding:0 16px 0 40px;border:1px solid #d7dbe3;border-radius:10px;background:#fff;color:#111827;font-size:15px;outline:none}.pm-ticket-search-row input:focus{border-color:var(--pm-accent);box-shadow:0 0 0 3px rgba(236,167,3,.18)}.pm-ticket-search-row button{height:52px;padding:0 25px;border:0;border-radius:10px;background:var(--pm-accent);color:#111827;font-weight:800;font-size:14px;cursor:pointer;white-space:nowrap;transition:.2s}.pm-ticket-search-row button:hover{transform:translateY(-1px);filter:brightness(1.04)}.pm-ticket-search-row button:disabled{opacity:.65;cursor:not-allowed;transform:none}.pm-ticket-search-box small{display:block;margin-top:9px;color:#aeb8c7;font-size:12px}
.pm-ticket-alert{margin:20px 48px 0;padding:13px 15px;border:1px solid #fecaca;border-radius:10px;background:#fff1f2;color:#b42318;font-size:14px}
.pm-ticket-result{padding:28px 48px 48px}.pm-ticket-card{background:#fff;border:1px solid var(--pm-border);border-radius:18px;box-shadow:0 12px 35px rgba(17,24,39,.06);overflow:hidden}.pm-ticket-card-top{display:flex;justify-content:space-between;align-items:center;padding:24px 26px;border-bottom:1px solid var(--pm-border)}.pm-ticket-number-display{margin-top:6px;font-size:22px;font-weight:850;letter-spacing:.01em}.pm-status-badge{display:inline-flex;align-items:center;min-height:34px;padding:7px 12px;border-radius:999px;font-size:12px;font-weight:800;background:#f3f4f6;color:#374151}.pm-status-pending{background:#fff7df;color:#9a6700}.pm-status-in-progress{background:#eaf2ff;color:#175cd3}.pm-status-information-required-from-client{background:#fff0e6;color:#c4320a}.pm-status-completed{background:#eaf8ef;color:#16833d}.pm-status-closed{background:#eef0f3;color:#4b5563}
.pm-ticket-summary{display:grid;grid-template-columns:1fr 220px;gap:24px;padding:28px 26px}.pm-ticket-summary .pm-ticket-label,.pm-section-heading .pm-ticket-label,.pm-ticket-update-box .pm-ticket-label,.pm-ticket-highlight .pm-ticket-label,.pm-ticket-note .pm-ticket-label{color:#9aa1ad}.pm-ticket-summary h3{margin:7px 0 5px;font-size:21px;line-height:1.3}.pm-ticket-summary p{margin:0;color:#6b7280;font-size:13px}.pm-ticket-meta-card{align-self:center;padding:15px 17px;border:1px solid var(--pm-border);border-radius:12px;background:#fafbfc}.pm-ticket-meta-card span,.pm-info-item span{display:block;color:#8a919e;font-size:11px;text-transform:uppercase;letter-spacing:.08em;font-weight:700}.pm-ticket-meta-card strong{display:block;margin-top:6px;font-size:13px}
.pm-ticket-progress{padding:24px 26px 28px;background:#fbfcfd;border-top:1px solid var(--pm-border);border-bottom:1px solid var(--pm-border)}.pm-section-heading h3{margin:6px 0 0;font-size:18px}.pm-progress-track{display:flex;align-items:flex-start;margin-top:25px}.pm-progress-step{position:relative;display:flex;flex-direction:column;align-items:center;gap:8px;flex:0 0 70px;color:#a0a6b1;text-align:center;font-size:10px;font-weight:700}.pm-progress-dot{width:14px;height:14px;border-radius:50%;background:#e1e5ea;border:3px solid #fff;box-shadow:0 0 0 1px #d7dce3}.pm-progress-step.is-active,.pm-progress-step.is-complete{color:#1f2937}.pm-progress-step.is-active .pm-progress-dot{background:var(--pm-accent);box-shadow:0 0 0 4px rgba(236,167,3,.16)}.pm-progress-step.is-complete .pm-progress-dot{background:#1f9d55;box-shadow:0 0 0 1px #1f9d55}.pm-progress-line{height:2px;flex:1;margin:6px 2px 0;background:#e1e5ea}.pm-progress-line.is-complete{background:#1f9d55}
.pm-ticket-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:0;border-bottom:1px solid var(--pm-border)}.pm-info-item{padding:20px 22px;border-right:1px solid var(--pm-border)}.pm-info-item:last-child{border-right:0}.pm-info-item strong{display:block;margin-top:7px;font-size:13px;line-height:1.45;word-break:break-word}
.pm-ticket-update-box{display:flex;gap:14px;margin:24px 26px;padding:18px;background:#f8fafc;border:1px solid #edf0f4;border-radius:13px}.pm-update-icon{flex:0 0 36px;height:36px;border-radius:10px;background:#fff1cf;color:#9a6700;display:flex;align-items:center;justify-content:center;font-weight:900}.pm-ticket-update-box p{margin:7px 0 0;color:#374151;font-size:14px;line-height:1.65}.pm-ticket-highlight{display:flex;justify-content:space-between;align-items:center;margin:0 26px 18px;padding:17px 18px;border:1px solid #f1dfad;background:#fffbf0;border-radius:12px}.pm-ticket-highlight strong{display:block;margin-top:6px;font-size:14px}.pm-highlight-icon{font-size:22px;color:#b77c00}.pm-ticket-note{margin:0 26px 18px;padding:17px 18px;border-left:3px solid var(--pm-accent);background:#fafafa;border-radius:0 10px 10px 0}.pm-ticket-note p{margin:7px 0 0;color:#4b5563;font-size:13px;line-height:1.65}.pm-ticket-completed{margin:0 26px 26px;padding-top:16px;border-top:1px solid var(--pm-border);display:flex;justify-content:space-between;color:#6b7280;font-size:12px}.pm-ticket-completed strong{color:#16833d;font-size:13px}
@media(max-width:800px){.pm-ticket-tracker-hero{padding:34px 22px}.pm-ticket-tracker h2{font-size:28px}.pm-ticket-alert{margin-left:22px;margin-right:22px}.pm-ticket-result{padding:22px}.pm-ticket-summary{grid-template-columns:1fr}.pm-ticket-grid{grid-template-columns:repeat(2,1fr)}.pm-info-item:nth-child(2){border-right:0}.pm-info-item:nth-child(-n+2){border-bottom:1px solid var(--pm-border)}.pm-progress-track{overflow-x:auto;padding-bottom:5px}.pm-progress-step{flex-basis:76px}.pm-progress-line{min-width:22px}}
@media(max-width:560px){.pm-ticket-search-row{flex-direction:column}.pm-ticket-search-row button{width:100%}.pm-ticket-card-top{align-items:flex-start;gap:14px;flex-direction:column}.pm-ticket-result{padding:18px 14px 30px}.pm-ticket-grid{grid-template-columns:1fr}.pm-info-item{border-right:0!important;border-bottom:1px solid var(--pm-border)}.pm-info-item:last-child{border-bottom:0}.pm-ticket-update-box,.pm-ticket-highlight,.pm-ticket-note{margin-left:16px;margin-right:16px}.pm-ticket-summary,.pm-ticket-progress,.pm-ticket-card-top{padding-left:18px;padding-right:18px}}

.pm-ticket-attachment{margin:0 26px 26px;padding:15px 18px;border:1px solid var(--pm-border);border-radius:10px;background:#fafafa}.pm-ticket-attachment .pm-ticket-label{color:#9aa1ad;margin-bottom:7px}.pm-ticket-attachment a{font-weight:700;color:#175cd3;text-decoration:none}@media(max-width:560px){.pm-ticket-attachment{margin-left:16px;margin-right:16px}}

/* Ticket details modal */


/* =========================================================
   TICKET TRACK RESULT — FULL RESPONSIVE POPUP
========================================================= */
.pm-ticket-track-modal{position:fixed!important;inset:0;z-index:999990;display:none!important;align-items:center;justify-content:center;padding:22px;margin:0!important;max-width:none!important;background:transparent!important;overflow:hidden!important}
.pm-ticket-track-modal.is-open{display:flex!important}
.pm-ticket-track-modal .pm-ticket-track-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.64);backdrop-filter:blur(5px)}
.pm-ticket-track-dialog{position:relative;z-index:1;width:min(820px,100%);max-height:min(92vh,820px);display:flex;flex-direction:column;background:#f7f8fb;border:1px solid rgba(255,255,255,.55);border-radius:22px;box-shadow:0 30px 90px rgba(15,23,42,.30);overflow:hidden}
.pm-ticket-track-modal-header{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 22px;background:#fff;border-bottom:1px solid var(--pm-border);flex:0 0 auto}
.pm-ticket-track-modal-header h3{margin:5px 0 0;font-size:19px;color:#111827}
.pm-ticket-track-close{width:40px;height:40px;flex:0 0 40px;border:1px solid #e2e6ed;background:#fff;border-radius:50%;font-size:25px;line-height:1;color:#4b5563;cursor:pointer;display:flex;align-items:center;justify-content:center}
.pm-ticket-track-close:hover{background:#f8fafc;color:#111827}
.pm-ticket-track-dialog-body{overflow:auto;min-height:0;padding:0}
.pm-ticket-track-dialog-body .pm-ticket-card{border:0;border-radius:0;box-shadow:none;margin:0}
body.pm-ticket-track-modal-open{overflow:hidden}
@media(max-width:800px){.pm-ticket-track-modal{padding:12px}.pm-ticket-track-dialog{width:100%;max-height:94vh;border-radius:18px}.pm-ticket-track-modal-header{padding:16px 18px}}
@media(max-width:560px){.pm-ticket-track-modal{padding:0}.pm-ticket-track-dialog{width:100%;height:100%;max-height:100vh;border-radius:0}.pm-ticket-track-modal-header{padding:14px 16px}.pm-ticket-track-modal-header h3{font-size:17px}.pm-ticket-track-close{width:36px;height:36px;flex-basis:36px}.pm-ticket-track-dialog-body{padding-bottom:env(safe-area-inset-bottom)} }